FAQs
1. How can I track my order?
Once your order has shipped, you’ll receive an email with tracking details. You can also visit our Track Your Order page and enter your tracking number to check your order's status.
Note: Tracking updates may take 3-7 business days after your order has been processed.
2. What payment methods do you accept?
We accept payments via:
- Shopify Payments (credit/debit cards)
- PayPal
- All major credit and debit cards
3. How long will it take to receive my order?
Our processing time is 2-5 business days. Delivery times vary based on your location:
- United States: 10-20 business days
- Canada, UK, Australia: 12-25 business days
- Europe: 10-25 business days
- Rest of the World: 15-35 business days
Note: Delays may occur due to high demand or international shipping, but we appreciate your patience.
4. Can I change or cancel my order?
Once your order has been processed, we are unable to make changes or cancel it. If you have any issues or concerns with your order, please reach out to us as soon as possible, and we will assist you.
5. Do you accept returns or exchanges?
We accept returns for defective or incorrect items within 7 days of delivery. Items must be unused and in their original packaging.
Note: We do not accept returns for change of mind or buyer’s remorse.
6. How can I contact customer support?
If you have any questions or concerns, please contact us at:
📧 [your email]
We are happy to help you and will respond within 24-48 hours.
7. What should I do if my order is missing or lost?
If your order is lost in transit, please contact us immediately. We will investigate the issue and either issue a refund or reship your order, depending on the situation.
8. Will I be charged customs or import fees?
Customs fees and import duties are the responsibility of the customer. These fees vary depending on your location and the value of the package. We recommend checking with your local customs office for more information.
9. Do you offer gift cards?
Currently, we do not offer gift cards, but we are exploring the option for the future. Please stay tuned!
10. Can I modify my delivery address after placing an order?
If you need to change your shipping address, please contact us immediately at [your email]. Once the order has been processed and shipped, we will not be able to make any changes.